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Field Application Specialist

Location : Abu Dhabi
Job Type : Permanent
Hours : Full Time
Required Years of Experience : 5
Required Education : PhD in life sciences or equivalent commercial experience.
Travel : No
Relocation : No
Job Industry : Medical Devices

Job Description :
We are looking for a highly driven and motivated Field Applications Specialist for our Medical Devices client in Abu Dhabi. 

Reporting to the Associate Director, this exciting and challenging role involves working closely with the sales team to provide a high-quality level of technical expertise, consultancy and representation, ensuring the successful application of the products to customers’ research. 

This role will suit someone with a strong commitment to customer service and satisfaction.

Responsibilities include:

  • Working closely with the sales team to provide high quality, effective technical expertise to customers and prospective customers in territories and provide effective back-up technical support to other regions through a thorough knowledge of products and effective communication of applications related to these products

  • Participating in the organization and running of seminars, exhibitions and similar “on-site” activities at key accounts and congresses in the relevant territories

  • Managing key customer relationships from a technical perspective to ensure success

  • Providing technical consultations on products and related applications as part of the all sales cycle

  • Tracking, recording and documenting relevant information from all technical enquiries from customers and prospective customers into the CRM

  • Monitoring the competition and market development and reporting findings

  • Frequent travel is expected as part of this role.

Required Qualifications :
To be successful you will need to meet the following criteria:

  • Preferably based in the UAE already

  • PhD in life sciences or equivalent commercial experience. 

  • Background of lab experience in genetics, molecular biology, cell biology and related fields.  

  • Theoretical knowledge and practical experience of experimental design, appropriate sample preparation methodologies and appropriate analysis leading to new ways of measuring biological phenomena are highly desirable. 

  • Experience in working in a fast-paced, multi-tasking environment. 

  • Communication and interpersonal skills are a key strength, and you have the technical competency to understand and clearly discuss fundamental theory and principles of experimental design, techniques and results; and to provide information back to customers in a helpful, courteous, positive and professional manner. 

  • Able to work effectively both with internal departments and internationally.

  • You're a competent user of Microsoft Office and ideally will have used SalesForce or a similar CRM database. 

  • FLUENCY in Arabic would be A PLUS

  • Commercial experience should be in a support or customer facing role. 

  • Experience in presenting and/or training other scientists and have excellent troubleshooting, writing and editing skills. 

***Please note that suitable candidates will be contacted within 5 days. If you are not contacted by us, please consider your application unsuccessful on this occasion***

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