A leading Medical Device company is actively recruiting a Senior Service Engineer for their Riyadh office.
Please note that you must meet all the criteria set out below for your application to be considered. Suitable candidates will be contacted within 5 working days. If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.
The main responsibilities will include but not limited to:
- Responsible for troubleshooting, installation, maintenance, and repair of designated equipment.
- Preparing training plans, tools, and delivery for products and applications to clients and customers.
- Completing Preventative Maintenance and field modifications.
- Ordering and managing repair parts cycle times.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintaining daily communications with customers to ensure resolution and proper follow-up.
- Maintaining tools and test equipment and ensuring they are properly calibrated.
- Utilizing the escalation process to resolve customer service delivery issues.
- Identifying and participating in sales opportunities such as new contracts, contract renewals, and system sales.
To be successful you will need to meet the following:
- Only Candidates currently based in KSA will be considered.
- Degree in Biomedical Engineering or a similar field.
- Minimum 8-10 years of Analytical Lab Devices experience.
- Proficient in MS Office Applications.
- Resourceful, with the ability to work independently.
- Strong time management skills.
- Must have excellent communication skills in English and Arabic.
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Hiring? If you need help filling a similar position in your company, please contact us on +971(0)4 433 4579 or click here.
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